Shipping and returns

Shipping and delivery time

All the shipments are made by urgent transport 24/48 hours for the national peninsular territory. In the case of the Balearic Islands, delivery is 72 hours. The maximum time of receipt of orders to be sent on the same day will be 15:00. International shipments are made by Correos, Correos Express or Seur and the delivery time depends on the country of destination. Claims for breakage or loss should be reported to the appropriate shipping agency. Shipments to the Canary Islands, Ceuta and Melilla are made by Post, the delivery time is between 4 and 7 days. Always check your order at the time of collection and if you see any anomaly, reflect it on the delivery note that you sign to receive the order. If it is not done in this way, there is no possible claim for damages in transport.

Shipping costs include handling and packaging costs, as well as postage but do not include possible customs costs, in case of international orders or in free zones (Canary Islands). The handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your articles in the same order. We cannot combine two different orders, and shipping costs will apply to each individually.

Returns


In accordance with law 3/2014, of March 27, (LGDCU) which adopts national law the Community Directive 2011/83 you have the right to return the goods within 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.


To exercise your right of return, you must notify us at Rallystore.net in the email Info@rallystore.net your decision to withdraw from the contract through an unequivocal statement (eg fax or email).


In order to comply with the right of return, it is sufficient that the communication relating to the exercise by you of this right is sent before the expiry of the corresponding period.


Consequences of withdrawal.
In case of withdrawal on your part, we will refund all costs received by you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date of receipt of the goods.


The right of return shall not apply to orders that relate to :
1- Products made according to the specifications of the consumer and user or clearly personalized.
2- Sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.


You have 14 working days from receipt of the goods to return the products according to the law of 3/2014 of 27 March which applies throughout the European Union.
No return is admitted without this one has been accepted previously by Rallystore.net. The return of products will always be carriage paid and in its original packaging. The refund of the purchase will be carried out once the merchandise this in our warehouses and has been verified.